We received post today for Miss Eleanor Prince. It was a statement from her Child Trust Fund. Something we have neglected to cancel as yet. The letter accompanying this statement is written directly to the beneficiary, Miss Prince, it sent a shiver down my spine.
I read briefly some of the conditions of the letter and the trust fund on the rear, mentioning the accessibility of the fund on her 18th birthday. That was a pretty big punch in the stomache. When I'd picked myself back up off the floor Dan telephoned the bank.
Sadly their response was a simple 'just bring the death certificate in to the branch and we will close the account and transfer the money', no 'I'm sorry for your loss Mr Prince'. Cheers Nat West.
Not the first time I've heard this. I can't understand how any human, realising the circumstances, wouldn't at least apologise for the loss. It's not as if Dan phoned and said you got the postcode wrong..IDIOTS. I'd send an e.mail complaining about that poor customer service. :(
ReplyDeleteThat is a very horrible way to treat people and this person clearly didn't have a caring bone in their body :-( Big hugs x x
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